| Q: |
Do you ship internationally? |
| A: |
Since 1853 Ltd can ship your purchase to any destination worldwide using an appropriate secure
delivery service. Please see our Delivery Info page for further details
|
| Q: |
How do I pay for my purchase? |
| A: |
We accept all major Credit/Debit cards when purchasing through our website. Your payment will be
processed through WorldPay and the transaction will show on your statement as www.since1853.co.uk
|
| Q: |
How long will it take before I receive my watch? |
| A: |
Bearing in mind that all watches are built to order, your watch will normally be delivered in approximately
8 weeks via a secure delivery service. Upon placement of your order we will give you the expected
delivery date and we will notify you of any deviation (early or late) from this date
Please see our Delivery Info page for further details
|
| Q: |
How long do I have to return a purchased item from your website? |
| A: |
At Since 1853 we want you to be delighted every time you shop with us. Occasionally though,
we understand that you may wish to return items. We pride ourselves in our after-sale service.
If you have bought an item through www.since1853.co.uk and you wish to return it back to us,
then you have 7 days in which to do let us know in writing prior to returning the item.
Once Since 1853 have received the items, only then can a refund or exchange be given
For further information please see our Returns Policy page
|
| Q: |
Can I return a product, exchange a product or get a refund? |
| A: |
We are also happy to exchange any defective items or give a refund of the cost of the goods.
Any exchanges arising due to changed customer requirements (e.g. different watch model/variant)
will incur an additional delivery charge
For further information please see our Returns Policy page
|
| Q: |
Is your website secure? |
| A: |
This Site takes precautions to help maintain the privacy and security of your information.
For example, you are required to enter a valid Email address and Password before any personal
information can be displayed. Also, if there is no activity on a page within a 30 minute period,
the Site automatically logs you off. When that happens, you need to log on again using your Email
address and Password
To help us provide the best possible service, we may collect and maintain certain information
regarding, for example, the products you purchase, and your billing and delivery information.
However, we protect and enforce the confidentiality of this information very strictly, and under
no circumstances will we sell or rent it to other businesses or third parties. We respect your
privacy and do all we can to honour the trust you place in Since 1853
|
| Q: |
Can I have my order sent to a different delivery address? |
| A: |
Items can only be dispatched to the cardholder's billing address, to help prevent fraudulent
transactions. Under no circumstances will Since 1853 Ltd deliver to an address other
than the cardholder's billing address
|
| Q: |
Can I contact you by telephone? |
| A: |
You can contact Since 1853 by any of the following methods:
Telephone: You can contact us on 0844 911 1853 (from outside the UK dial +44 844 911 1853), Monday to
Friday between 8am and 6pm. One of our dedicated team of advisors will be happy to take your call
and help you in any way that they can
Email: You can contact us at anytime via email at info@since1853.co.uk - we will always endeavour
to respond to your email within 24 hours
For further information, please see our Contact Us page
|
| Q: |
Are receipts sent with purchases? |
| A: |
A receipt is included with every order and this will be your proof of purchase. Your receipt will
contain all the information relevant to your order, such as your name and address, the product(s)
purchased, their price, delivery charges and the total amount paid. Please refer to your receipt
in the event of a return
You can also view your receipt online immediately after placing your order, by logging in to our
site and going to your Control Panel page
|
| Q: |
How can I find a particular watch? |
| A: |
Our website has been designed so that you can narrow down your search to find the exact watch that
you're looking for. You can search by selecting the relevant features, such as the maximum price,
the case/strap materials, face colour etc. and whether the watch is for him or her. If you already know
the reference number, you can search directly using that
For further information, please see our Watch Finder page
|
| Q: |
How can I track my order? |
| A: |
Once you have placed your order, you can then track it's progress by logging in
to our site and going to your Control Panel page.
Once your order is dispatched, you will automatically receive an email containing a unique tracking
reference number and URL to allow you track your parcel
|
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